billing and tech help
you have any problems or concerns regarding billing, email KKY at firstname.lastname@example.org.
He's our 'go to' guy for that sort of thing. If you accidentally hit
the 'Buy' button twice - he'll probably notice and take care of it before
you even email, but send him a note just to be sure. We're always on
the look-out for double-billing errors. They happen to the best of us!
bill under the name of 'Diversicor, Inc.' so if you see that on your
credit card statement, that's us! We purposely keep it a rather 'generic'
name for discretion purposes.
if you've ever tried entering an incorrect username and/or password
several times in a row, or tried repeatedly accessing an issue that
you have not purchased - you will find yourself being bounced to somewhere
other than bootlovers.com and have a big question mark over your head.
is an anti-hacking safety measure that we are forced to use - forced
because there's a lot of people out there who have nothing better to
do than to pull up paysites and hit them repeatedly with password hacking
scripts. And when or if they 'hit' a username/password combo - because
a surprising number of individuals use incredibly obvious combinations
- they print them on the web for everyone to see.
don't allow this to happen to us, or our members. Our tech guys are
on the ball. The lock-out lasts for 12 hours. This means that if you
find yourself 'locked out', for whatever reason, all you have to do
is send an email to email@example.com
with your username, pass, and the issue # you were trying to access,
and they'll tell you what's up.
you hate the whole online credit card thing, we do accept payments by
mail - just be sure to include the username and password you want, along
with the individual issue(s) you are purchasing, and an email address
so Teri can let you know you have access! The address is:
P.O. Box 9500
Palm Springs, CA 92263
Our official statement is "All discrepancies will be dealt with
on a case by case basis." That's a nice way of saying we will
investigate any and all chargebacks, via the credit card company and
our personal know-how. We do not tolerate credit card fraud - whether
it's a stolen card or a 14 year old using his dad's Amex without permission
- and we will assist the 'authorities' with whatever they need.
keep this strict policy to protect our members. Everything is maintained
at the highest levels of encryption security and discretion. We've been
online since 2001 and over 85% of our 'business' consists of retuns
customers - we must be doing something right!